Misbruikbeleid

This Abuse Policy sets out the standards of behaviour we expect from everyone who uses Comnoco AI, together with the steps we take to prevent, detect and respond to abuse, fraud and misuse of our services. Our aim is simple: to keep the environment safe, fair and trustworthy for every investor on the platform.

1. Why This Policy Exists

Comnoco AI depends on the integrity of both its community and its systems to deliver a reliable automated investing experience. This document explains what we consider abusive behaviour, how we monitor for it and what happens when the rules are broken. It applies to every user, account holder and visitor who interacts with our platform, website or support channels.

2. What We Treat as Abuse

The activities below are considered abuse of the Comnoco AI platform and are strictly forbidden:

• Opening several accounts to get around deposit limits, promo restrictions or verification checks
• Uploading false, forged or stolen identity documents during KYC verification
• Funding an account with stolen cards, compromised bank accounts or any unauthorised payment method
• Trying to launder money or channel funds from illegal activity through deposits or withdrawals
• Exploiting software bugs, security flaws or system errors for personal gain
• Using bots, scripts or automated tools to interact with the platform outside its intended purpose
• Phishing, impersonation or social engineering aimed at other users or Comnoco AI staff
• Filing fraudulent chargebacks or payment disputes after services have already been delivered
• Harassing, threatening or verbally abusing support agents or other members of the community
• Misrepresenting the Comnoco AI brand, services or affiliation in outside marketing, referral schemes or third-party platforms

3. How We Detect and Monitor Abuse

Comnoco AI relies on a mix of automated monitoring and human review to flag suspicious activity. That includes transaction-pattern analysis, device and IP fingerprinting, identity cross-checks and behavioural analytics. Accounts flagged for potentially abusive behaviour may be temporarily restricted while we investigate.

4. How to Report Abuse

If you spot anything that looks like abuse, fraud, phishing or someone impersonating Comnoco AI, please tell us. Reports go to the contact address further down this page and are handled confidentially. Wherever you can, include the details — screenshots, account IDs, transaction references — as it helps our team investigate quickly.

5. What Happens When the Rules Are Broken

Depending on how serious the breach is, Comnoco AI may take one or more of the following steps:

• Issue a formal warning and ask for corrective action
• Temporarily suspend account access while the case is investigated
• Permanently close the account and block any future registration
• Withhold or reverse funds linked to fraudulent or unauthorised transactions
• Report the activity to financial authorities, law enforcement or regulatory bodies
• Pursue civil or legal remedies where the situation calls for it

Comnoco AI keeps full discretion over how to respond to any reported or detected breach of this policy.

6. How to Appeal a Decision

If we've suspended or restricted your account and you believe it was a mistake, you can submit an appeal through our support address. Please include any relevant supporting information — our compliance team will review it within a reasonable time. Once the appeal review is complete, the decision is final.

7. Fraud Prevention and Licensing

Comnoco AI complies with applicable anti-money-laundering (AML) and know-your-customer (KYC) regulations. To meet these obligations, we may request additional documents, restrict certain transactions or report activity to the authorities whenever that's necessary to prevent financial crime.

8. Updates to This Policy

We may update this Abuse Policy from time to time to reflect new risks, regulatory changes or updates to the platform. Any revisions will appear on this page with a fresh effective date. Continuing to use the platform after those changes means you accept the updated version.

9. How to Reach Us

To report suspected abuse, fraud or any breach of this policy, please get in touch using the details below:

Address: 12 Regent St, London W1B 5DE, United Kingdom
Email: [email protected]
Phone: +44 20 7946 0138