Privacybeleid

This Privacy Policy explains, in clear language, how Comnoco AI ("we," "our," or "the platform") collects, uses, stores and safeguards your personal information whenever you visit our website, sign into your account dashboard or use our automated trading services. By opening an account with us — or otherwise using our services — you confirm that you've read, understood and accepted the practices described here. If you don't agree with any part of this policy, please stop using the platform.

1. What Information We Collect

To deliver our services securely, we may collect the following categories of data:

• Personal identifiers (full name, date of birth, email, phone number, home address)
• Identity verification documents (government-issued ID, proof of address) required for KYC and AML checks
• Rekening- en transactiegegevens (stortingen, opnames, handelsactiviteit, saldi, rekeninggeschiedenis)
• Payment details (crypto wallet addresses, bank account information, card data handled through secure third-party processors)
• Technische gegevens (IP-adres, browsertype en -versie, besturingssysteem, apparaat-ID's)
• Usage information (pages you visit, time spent on the platform, clicks, login timestamps)
• Communication logs (support tickets, emails, chat conversations and other correspondence with our team)

2. How We Use Your Data

We use the information we collect to:

• Create, verify and maintain your Comnoco AI account
• Process deposits, withdrawals and automated trading activity on your behalf
• Detect, investigate and prevent fraud, money laundering or unauthorised access
• Improve platform functionality, performance and overall user experience
• Send you important updates, security alerts and customer support messages
• Meet our legal, tax and regulatory obligations
• Send newsletters and promotional messages where you've opted in

3. Legal Grounds for Processing

We rely on one or more of the following legal grounds to process your data: your consent, the need to fulfil our contractual obligations to you, compliance with legal duties (such as anti-money-laundering rules) and our legitimate interests in running, securing and improving the platform.

4. Keeping Your Data Safe

We apply strong technical and organisational measures to protect your data from unauthorised access, alteration, loss or misuse. That includes AES-256 encryption for stored data, encrypted transmission protocols (TLS/SSL) for anything sent across the network, mandatory two-factor authentication (2FA) for account access and withdrawals, and fully segregated client accounts that keep your money separate from our operating capital. No system can promise absolute security, so we also encourage users to protect themselves with strong, unique passwords.

5. When We Share Information

We do not sell or rent your personal data. We only share information when it's necessary to:

• Deliver the core platform services, including payment processing and identity verification
• Cooperate with regulated trading and brokerage partners so automated strategies can be executed
• Comply with legal obligations, court orders or regulatory requests
• Prevent fraud, security threats or breaches of our Terms of Use
• Support a business transfer, merger or acquisition — in which case users would always be notified

6. How Long We Keep Data

We only hold on to personal data for as long as it's needed for the purposes described here, including meeting our legal, accounting and regulatory duties. Account and transaction records may be kept for the minimum period required by financial regulations, even once an account is closed.

7. Cookies and Tracking Technology

Our platform uses cookies and similar tracking technologies to improve your experience, remember preferences, understand traffic patterns and help us make the service better. That can include essential cookies (needed for the site to work), analytics cookies (to understand how the platform is used) and marketing cookies (to serve relevant content). You can manage or turn off cookies from your browser settings at any time — bear in mind some features may not work correctly if you do.

8. Your Rights Over Your Data

Depending on where you live, you may have the following rights regarding your personal data:

• Access the personal data we hold about you
• Request correction or updating of any inaccurate or incomplete data
• Ask us to delete your data, where possible and not in conflict with mandatory retention rules
• Withdraw your consent to data processing at any time
• Receive a portable copy of your data where technically feasible
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the details listed below.

9. Internationale gegevensoverdracht

Because Comnoco AI serves users in many countries, your data may sometimes be transferred to, stored in and processed outside your country of residence. Whenever this happens, we take the necessary steps to make sure such transfers comply with applicable data protection laws.

10. Privacy van kinderen

Our platform is not designed for anyone under the age of 18. We do not knowingly collect personal data from minors. If we ever discover we've unintentionally collected such data, we will delete it promptly.

11. Diensten van derden

The platform may include links to — or integrations with — third-party services such as payment processors, identity verification providers and trading partners. We are not responsible for their privacy practices, so please review their own privacy policies before sharing information with them.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, new technologies, legal requirements or other developments. Any updates will appear here with a fresh revision date. If you continue to use the platform after those updates, you're accepting the revised version.

13. Get in Touch

If you have any questions, concerns or requests about this Privacy Policy — or how your data is handled — please reach out using the details below:

Address: 12 Regent St, London W1B 5DE, United Kingdom
Email: [email protected]
Phone: +44 20 7946 0138